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Seahorses Swim School
Torbay, South Devon
Tel: 07963 672255    

Legal and Privacy Information

 

PRIVACY POLICY

Seahorses Swim School is an independent swim school in Torbay owned by Doug Litt and Jacqui Goad.
 
This Privacy Policy explains what information we collect and how we use it.
We will not do anything you would not reasonably expect with your personal information.
 
What information do we collect?
 
Name, address, postcode, telephone contact numbers, email address, date of birth for swimmers and any medical issues or SEN (where applicable). This information is collected for the purpose of providing swimming lessons and requesting payment.
 
How we use your information?
 
To provide our service to you
To communicate with you
To comply with legal and regulatory obligations in respect of GDPR
Where we have a legitimate interest in doing so
 
Sharing and storing your information
 
We keep all your information confidential
We do not share your information with others except for the direct purpose of administration of swimming lessons
We do enter your information onto our software system Swimsoft provided by MOR Solutions Ltd, who have their own policy to comply with GDPR.
Direct debits are run through a company called GoCardless. We do not provide GoCardless with any of our customer’s personal data.
GoCardless work appropriately with MOR Solutions Ltd who will  pass on some information for the purpose of running the direct debit system.
 
For more information on MOR Solutions Ltd please contact

Website : www.morsolutions.co.uk
By email : info@morsolutions.co.uk
By post : Information Requests
MOR Solutions Ltd
12 Watermills Close
Andover
Hampshire
SP10 2ND

 
For more information on GoCardless please visit
 
https://gocardless.com/downloads/legal/privacy-policy-v0417-1.pdf

 
SECURITY
 
We use a secure database provider for the management of our software system – Swimsoft – with restricted and password protected access.
 
All messages sent to us via email that may contain personal data are deleted once any of the relevant content has been added to our database or processed through administration e.g. refund.
 
All personal information that is provided to us in a hard copy format is shredded once processed

 
THE LEGAL BIT
 
How we process customer personal data
 
Seahorses Swim School will only use your personal data to communicate with you in pursuit of our legitimate interest (as detailed below).
 
Our legitimate interests
 
Handling customer enquiries, contacts, queries, complaints or disputes.
Complying with our legal obligations as set out by GDPR 25 May 2018.
 
We may send reminders regarding lesson times, dates and payments from time to time via email or text.
 
We will only email marketing information about services provided by Seahorses Swim School. Other swimming activities provided by third parties may occasionally be found on our website and Facebook page.

 

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